SEMINOLE COUNTY SHERIFF'S OFFICE
911 CALL TAKER (COMMUNICATIONS ASSISTANT)
Download Pre-Screen Questionnaire
The Seminole County Sheriff's Office is now accepting applications for the position of COMMUNICATIONS ASSISTANT, a position that performs in the role of a 911 call taker.
There is no experience necessary to take advantage of this exciting career opportunity! All training is provided.
Pre-screen questionnaires must be submitted on or before the closing date of November 5, 2018.
$12.53 per hour/$26,062.40 annually *Commensurate experience considered.
*The Sheriff’s Office offers a competitive benefit package including paid retirement, paid health insurance, personal time off program, and holiday pay.
*Career step plan in place to allow the opportunity for increase in salary, responsibility, and experience*
This position is responsible for handling 911 calls and incoming non-emergency calls for service. Provides optimum customer service to callers under significant emotional strain and stress. Performs effectively and efficiently in a fast-paced environment.
Minimum Qualifications :
- Provides customer service to the citizens of Seminole County, internal customers, and outside agencies
- Answers emergency and non-emergency calls via 9-1-1 system and non-emergency telephone lines
- Extracts necessary information from citizens, including evaluating calls to determine the nature and urgency of the call
- Effectively and efficiently communicates information to dispatch personnel via a computer aided dispatch program
- Operates a computer-aided-dispatch console consisting of a multi-button telephone system and computer terminal
- Communicates and coordinates with outside agencies when necessary
- Applicant must possess a High School Diploma or GED
- Applicant must be able to type 35 correct words per minute. A typing test is required as part of the pre-screening process
- Applicant must submit to ECOMM testing through the National Testing Network (NTN). This test determines an applicant’s ability to meet the minimum emergency communications skill level. Cost of testing is covered by the Seminole County Sheriff’s Office
Ready to join the Seminole County Sheriff’s Office family and begin your exciting new career as a 911 Dispatcher?! Read below to get started!
- Must be willing to work nights, weekends, and holidays. Mandatory attendance may be required for coverage during community and natural disasters
- Must be able to speak clearly and distinctly
- Ability to communicate effectively in both oral and written form
- Ability to receive information audibly and visually
- Knowledge of or ability to learn Seminole County geography
- All candidates must fully complete and submit a pre-screen questionnaire. The pre-screen questionnaire may be submitted via email to firstname.lastname@example.org or by hand delivering to the Information Desk.
- Each applicant must have a Background Investigation Waiver (included with the pre-screen questionnaire) notarized. Failure to include this notarized waiver with your pre-screen questionnaire will disqualify your application. Any costs associated with the completion of this form are the responsibility of the applicant. The Sheriff’s Office does not provide notary service for this form.
- Successful applicants will be required to complete and submit an entire employment application, which will be provided to the applicant by Human Resources. The applicant will then submit to a thorough background investigation, which includes, but not limited to, past employment/education verification, driver license review, credit history, prior drug use history, arrest/conviction record, and computerized voice stress analysis (CVSA) testing. A certified examiner administers the CVSA with questions addressing illegal drug use and general questions of honesty and criminal history. Any dishonesty or deception on the pre-screen questionnaire or employment application will disqualify your application.
- The background investigation process may take 3-6 months depending upon the complexity of the applicant’s background. Applicants selected for employment will be provided a conditional offer and required to submit to a medical examination with drug screening.
- Candidates for employment must comply with the Body Ornamentation policy, which includes tattoos, brands, intentional body/tongue piercing (not including normal piercing of the earlobe for earrings) or mutilation and dental ornamentation. “Visible” is defined as body ornamentation that is visible on the arm below the sleeve of a short sleeve or golf-style shirt or above the collar of a short sleeve or golf-style shirt. Any visible body ornamentation must be disclosed at the time of application.
- Applicants not selected for employment will receive notification from Human Resources, to include justification based on the following disqualifiers: negative background, failure to meet minimum qualifications as outlined in the specific job description, or any additional information discovered during the interview process. Applicants will be eligible to reapply with the Seminole County Sheriff’s Office after one year from the date of notification.
Please direct any questions to:
Seminole County Sheriff’s Office
Human Resources Division
100 Eslinger Way
Sanford FL 32773
The Sheriff’s Office is committed to a diverse work force, is a drug free workplace and is an equal opportunity employer.